Shipping & Returns Policy

SHIPPING & RETURNS

Butter By Boss uses the USPS, FEDEX and UPS services for all shipping orders as it affords faster delivery service to enhance your overall shopping experience.

Shipping Rates are based per order depending on the total weight.
***For Domestic (Continental United States) ONLY***

International Rates apply according to country

 

***Our Shea Butter Based products will melt in temperatures over 80 degrees fahrenheit.  When ordering during summer months, Butter By Boss will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in freezer for approximately 20-30 mins and then let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again, but it will lose it's fluffiness (not an issue).***

 

Order Processing Time

 

Please allow 1-4 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts the next business day. 

 

 

We do NOT ship to P.O Boxes.
Business Days & Hours
Hours of Operation
Mon - Fri - 9:00 am - 6:00 pm (EST)
**Closed All Federal Holidays**

Return Policy
Due to the hand-crafted nature of our products; All Sales Are Final! We are committed to our customer's satisfaction with all products. The safety of our customers is our top priority. Please email customer service info@butterbyboss.com  or call 301-615-0884. 

Shipping Damages

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.  Please contact your mail carrier. 

Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.